Terms of Service
These Terms of Service govern your use of Rocketeer Orbit, including the web dashboard, AI-assisted features (RAI), reporting tools, learning content, any 1-to-1 strategic consultancy or advisory sessions provided by our team, and related services (together, the Platform or Services). By creating an account, accessing, or using
the Services, you agree to these Terms.
The Platform may currently utilise secure, partitioned third-party enterprise infrastructure (such as Google Workspace) to facilitate the Logic Vault data ingestion prior to full dashboard integration.
1) Who we are
The Services are provided by Rocketeer Enterprise Ltd (“Rocketeer”, “we”, “us”, “our”).
Our contact details are at the end of this document.
2) Eligibility and accounts
- You must be at least 18 years old and capable of forming a binding contract to use the Services.
- You must provide accurate, current information and keep it updated.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- We may require email verification and may offer optional passkey authentication (WebAuthn) for enhanced security.
3) Company onboarding and roles
The Platform supports company spaces with role-based access (for example: owner,
navigator, member, admin).
Roles determine permissions (such as inviting users, viewing/editing data, managing billing).
- The person who creates a company space is typically the initial owner.
- You must ensure you have authority to grant access to others and to share any business data you input or upload.
- Invites may be limited by your plan.
4) What the Platform does (and does not do)
The Platform helps founders/SMEs organise business information, track performance (including monthly BEN-style reporting), and produce
insights, recommendations, action plans, tasks (“GAPs”), and portfolio/customer-tier analysis (“Avatars”, “Portfolio”).
It also includes learning content (academy/videos), reporting, and workflows.
No advice / no guarantees: The Platform and any associated 1-to-1 consultancy sessions provide educational and operational guidance only and do not provide legal, financial, tax, investment, accounting, or regulated advice. We do not guarantee any business outcome, valuation uplift, revenue increase, savings, or performance improvement based on software outputs or live consultancy.
5) AI-assisted features (RAI) and Data Sovereignty
The Platform provides AI-assisted features (RAI) that generate suggestions, action items, and strategic outputs based on the Customer Data you input.
The Walled Garden Guarantee: We guarantee that Customer Data submitted to the Platform will not be used to train underlying public or open-source foundational AI models (such as the public versions of ChatGPT). Your data is strictly partitioned and used solely to process your specific inputs and deliver your Services.
We may use third-party AI and voice providers via secure APIs (acting as processors or sub-processors) to deliver these features. This may include providers such as ElevenLabs for RAI voice/conversational functionality. RAI conversations, prompts, responses, transcripts, and related interaction metadata may be stored in our database and may also be retained by relevant providers in accordance with their service terms and retention practices so that we can access conversation history, operate the Services, troubleshoot issues, and improve our features and service quality.
While RAI is designed using our proprietary business logic, AI outputs may occasionally be inaccurate, incomplete, or inappropriate for your specific operational context. You must independently review, verify, and approve all AI-generated outputs before executing them in your business.
You remain solely responsible for the outcomes of any decisions made based on Platform outputs and for ensuring you have a lawful basis to upload any data into the Platform.
6) Acceptable use
You agree not to (and not to enable others to):
- Use the Services unlawfully, or in a way that violates others’ rights (including privacy, IP, or confidentiality).
- Input, upload, or share content you do not have the right to use (including personal data without a lawful basis).
- Reverse engineer, decompile, attempt to extract source code, or bypass security or access controls (except where permitted by law).
- Probe, scan, or test the vulnerability of the Platform, or attempt to gain unauthorised access to accounts or systems.
- Interfere with or disrupt the Platform (including by introducing malware, automated scraping, or excessive requests).
- Use the Platform to send spam, engage in deceptive practices, or distribute harmful or illegal content.
- Use any output or content in a way that is misleading, unlawful, or infringes third-party rights.
7) Plans, subscriptions, and billing (Stripe)
The Platform is offered on a free tier and paid subscription plans. Checkout, recurring billing, invoices/receipts, and customer self-service
management are handled by Stripe. Your subscription status in the Platform may be updated via Stripe webhooks.
- Prices & taxes: Prices are displayed at checkout. Taxes (such as VAT) may apply depending on your location and status.
- Billing cycle: Subscriptions renew automatically unless cancelled before renewal.
- Managing payments: You can update payment methods and cancel via the Stripe customer portal (where available).
- Failed payments: If payment fails, we may retry and/or suspend paid features until resolved.
- Plan limits: Feature access (e.g., team invites, advanced reporting) depends on your plan and role.
Card details: We do not store full payment card details. Stripe processes and stores card data in accordance with its own policies.
8) Trials, refunds, cancellation
- Trials: If offered, trials may convert to paid subscriptions automatically unless cancelled beforehand (details shown at signup).
- Cancellations: Cancelling stops renewal. Access to paid features may continue until the end of the current billing period.
- Refunds: Unless required by law or explicitly stated at checkout, fees are non-refundable and we do not provide pro-rata refunds for partial periods.
If you are a consumer (not a business user), additional statutory rights may apply.
9) Your content and data
You retain ownership of the business data and content you submit to the Platform (“Customer Data”). You grant us a limited, non-exclusive,
worldwide licence to host, process, transmit, and display Customer Data only as needed to provide, secure, maintain, and improve the Services
(and as otherwise permitted by these Terms and our Privacy Policy).
- You are responsible for the accuracy, legality, and integrity of Customer Data.
- You must ensure you have all necessary rights and lawful bases to provide any personal data or confidential information.
- You may export or retrieve certain data via features provided (subject to plan limits and technical constraints).
10) Confidentiality
Each party may receive the other’s non-public information. Each party agrees to keep such information confidential and use it only to perform
obligations under these Terms, unless disclosure is required by law or permitted in writing.
11) Intellectual property
- We own (or license) the Platform, including software, UI, branding, and content we provide, and all related IP rights.
- Subject to these Terms and payment of fees (if applicable), we grant you a limited, non-transferable, non-exclusive right to access and use the Services for your internal business purposes.
- You must not copy, modify, distribute, sell, lease, or create derivative works from the Services except as allowed by law.
12) Learning content and academy materials
Academy/videos and other learning content are provided for educational purposes. You may not reproduce, redistribute, publicly perform,
or publish content except as explicitly permitted within the Platform.
13) Service availability, changes, and beta features
- We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation.
- We may update, modify, or discontinue features (including introducing plan changes) to improve the Platform or comply with law.
- Some features may be labelled beta/preview and may be less reliable or change materially.
14) Suspension and termination
We may suspend or terminate access (in whole or part) if:
- You breach these Terms, misuse the Platform, or create security, legal, or operational risk.
- We are required to do so by law or to protect users, third parties, or our systems.
- Payment is overdue and remains unresolved after reasonable attempts.
You may stop using the Services at any time. Account/company deletion is available in settings (see Privacy Policy for lifecycle/retention).
15) Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available”. We disclaim warranties of merchantability,
fitness for a particular purpose, and non-infringement. Outputs (including AI outputs) are not guaranteed to be correct, complete, or suitable.
16) Limitation of liability
Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence,
fraud or fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.
Subject to the above, to the maximum extent permitted by law:
- We will not be liable for indirect, consequential, special, or punitive losses, or for loss of profits, revenue, goodwill, business opportunity, data, or anticipated savings.
- We will not be liable for losses arising from your decisions, reliance on insights/recommendations, or third-party services (including Stripe) except to the extent caused by our breach of these Terms.
- Our total aggregate liability for all claims in any 12-month period will not exceed the total fees you paid to us for the Services in the preceding 12 months.
- If a court deems the 12-month fee cap unenforceable, our absolute maximum liability will not exceed the limits of our active Professional Indemnity insurance cover, being £2,000,000.
17) Indemnity
You agree to indemnify and hold us harmless from third-party claims arising from your Customer Data, your misuse of the Services,
or your breach of these Terms, including reasonable legal fees, to the extent permitted by law.
18) Third-party services and integrations
The Platform may integrate with or rely on third-party providers (such as Stripe, email providers, CAPTCHA/bot protection, video hosting,
error monitoring/logging, and AI/model providers). Their services are subject to their own terms and policies. We are not responsible for third-party services
that are outside our control.
19) Changes to these Terms
We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example via email or in-app notification).
Continued use after the effective date means you accept the updated Terms.
20) Governing law and disputes
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory local law provides otherwise.
Questions? See Contact & Legal Requests.
Privacy Policy
This Privacy Policy explains how Rocketeer Enterprise Ltd (“we”, “us”) collects, uses, shares, and protects personal data
when you use Rocketeer Orbit.
1) Who is the controller?
The data controller is Rocketeer Enterprise Ltd, Rocketeer Group, Shire Hall Business Centre, Market Street, Stafford, ST16 2LD, United Kingdom.
Contact details for privacy requests are in the Contact section.
2) What data we collect
Account & identity data
- Name, email address, phone number (if provided)
- Password hash (not your plaintext password)
- Email verification status and related metadata
- Optional authentication data (e.g., passkey/WebAuthn credential identifiers and security metadata)
Company & role data
- Company name, website, business type/offering
- User-to-company links and roles (owner/navigator/member/admin)
- Team invites (recipient email, inviter, timestamps, acceptance status)
Business performance data (user-entered)
- Revenue, COGS, marketing spend, wage spend
- Customers, transactions, bank balance
- Stock/equipment values and similar operational metrics
- Avatar/Portfolio analysis inputs and GAP/task workflow items
Usage, activity & device data
- Logins, session activity, feature usage, content interactions
- Approximate location from IP (not precise geolocation)
- Device/browser information (for security and performance)
- Error logs and diagnostics (where enabled)
Communications
- Support/contact form submissions and correspondence
- In-app messages or routing metadata (if enabled)
- RAI conversation content, prompts, responses, transcripts, and related usage metadata
Billing metadata (Stripe)
- Stripe customer ID, subscription ID, plan, status, renewal dates
- We do not store full card details (Stripe handles payment processing)
Security and abuse-prevention: We may collect IP addresses, verification/challenge data (e.g., CAPTCHA results),
rate-limiting signals, and authentication/security events to protect accounts and the Platform.
3) How we use personal data
We use personal data to:
- Provide and operate the Platform, including The Helm dashboard, reporting, workflows, and learning content.
- Create insights, recommendations, and action plans from user-entered data (including AI-assisted features where enabled).
- Store and review RAI conversation history, transcripts, and related metadata so we can provide continuity, support users, troubleshoot issues, and improve the Platform and our services.
- Authenticate users, secure accounts, and prevent fraud/abuse.
- Manage subscriptions and billing status (via Stripe), and provide customer support.
- Improve Platform performance, reliability, and user experience (including debugging and analytics).
- Send transactional messages (e.g., verification, password reset, service notices) and, where permitted, marketing communications.
- Comply with legal obligations and enforce our Terms.
4) Lawful bases (UK GDPR)
Depending on context, we process personal data under the following lawful bases:
- Contract: to provide the Services you request (account, billing, support, core functionality).
- Legitimate interests: to secure the Platform, prevent abuse, improve features, and understand usage (balanced against your rights).
- Consent: for certain marketing communications and non-essential cookies (where required), and for optional feature settings where applicable.
- Legal obligation: for compliance (e.g., tax, accounting, regulatory requests, lawful disclosures).
5) AI-assisted features (RAI) and Data Sovereignty
The Platform provides AI-assisted features (RAI) that generate suggestions, action items, and strategic outputs based on the Customer Data you input.
The Walled Garden Guarantee: We guarantee that Customer Data submitted to the Platform will not be used to train underlying public or open-source foundational AI models (such as the public versions of ChatGPT). Your data is strictly partitioned and used solely to process your specific inputs and deliver your Services.
We may use third-party AI and voice providers via secure APIs (acting as processors or sub-processors) to deliver these features. This may include providers such as ElevenLabs for RAI voice/conversational functionality. RAI conversations, prompts, responses, transcripts, and related interaction metadata may be stored in our database and may also be retained by relevant providers in accordance with their service terms and retention practices so that we can access conversation history, operate the Services, troubleshoot issues, and improve our features and service quality.
While RAI is designed using our proprietary business logic, AI outputs may occasionally be inaccurate, incomplete, or inappropriate for your specific operational context. You must independently review, verify, and approve all AI-generated outputs before executing them in your business.
You remain solely responsible for the outcomes of any decisions made based on Platform outputs and for ensuring you have a lawful basis to upload any data into the Platform.
6) Sharing and disclosures
We may share personal data with:
- Service providers (processors) to run the Platform, such as:
- Stripe (billing/subscriptions)
- Email delivery/marketing providers (transactional and marketing)
- CAPTCHA/bot protection providers
- Video hosting/embedding providers
- Error monitoring/logging providers
- AI/model and voice providers, including ElevenLabs (for RAI features)
- Professional advisers (lawyers, accountants) where necessary.
- Authorities where required by law, court order, or to protect rights and safety.
- Business transfers if we are involved in a merger, acquisition, financing, or sale of assets (with appropriate safeguards).
We do not sell personal data in the ordinary sense.
7) International transfers
Some providers may process data outside the UK. Where personal data is transferred internationally, we use appropriate safeguards such as
UK International Data Transfer Agreement (IDTA) or UK Addendum to the EU Standard Contractual Clauses, and supplementary measures where needed.
8) Data retention
We keep personal data only as long as necessary for the purposes described, including compliance and dispute resolution.
Retention periods vary by data type. Example approach:
- Account data: retained while your account is active; deleted or anonymised after account deletion, subject to legal/operational needs.
- Company/business performance data: retained while the company space exists; deleted on company deletion, subject to retention rules and backups.
- Billing metadata: retained for accounting/tax and audit requirements (typical statutory periods may apply).
- Security logs: retained for a limited period to investigate incidents and prevent fraud/abuse.
- Support communications: retained as needed to resolve issues and for record-keeping.
- RAI conversation records: conversation history, prompts, responses, transcripts, and related metadata may be retained while needed to operate the Services, maintain continuity, support users, improve features, and meet legal or operational requirements.
Backups: Deletions may not be immediate in backups. We isolate backups and overwrite/expire them on a rolling basis.
9) Account deletion and lifecycle
You can request account or company deletion from settings. The deletion process typically:
- Cancels active subscriptions (where applicable) and removes access to paid features.
- Removes related user/company records according to system rules and role dependencies.
- May retain limited data where required by law or for fraud prevention and dispute resolution.
If multiple users belong to a company space, deletion of a user does not necessarily delete the company space unless initiated by an authorised role (e.g., owner).
10) Security
We use appropriate technical and organisational measures to protect personal data, such as access controls, encryption in transit,
secure password hashing, authentication safeguards (including optional passkeys), and monitoring for abuse.
No method of transmission or storage is completely secure; you use the Platform at your own risk.
11) Your rights (UK GDPR)
You may have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase data (in certain circumstances)
- Restrict processing
- Object to processing (especially where based on legitimate interests)
- Data portability (where applicable)
- Withdraw consent (where processing is based on consent)
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
12) Marketing
We may send marketing communications where permitted by law. You can opt out at any time by using the unsubscribe link in emails
or updating preferences in the Platform (where available). Transactional/service emails are not marketing and may still be sent.
13) Children
The Platform is not intended for children and we do not knowingly collect data from children.
14) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice (e.g., email or in-app).